Privacy Policy

Last Updated: October 24, 2025

At Manhiz Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information when you make a booking or use our services:

• Name: Your full name as it appears on your identification.
• Phone Number: Your contact number for booking confirmations and communications.
• Email Address: Your email for booking confirmations, receipts, and important updates.
• Payment Information: Payment details for processing your booking (processed securely through third-party payment processors).

1.2 Automatically Collected Information

• We do not use cookies on our website.
• We may collect basic technical information such as IP address and browser type for security and analytical purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking Processing: To process and confirm your reservations.
• Communication: To send booking confirmations, updates, and respond to your inquiries.
• Payment Processing: To process payments securely for your bookings.
• Service Improvement: To improve our services, website, and customer experience.
• Legal Compliance: To comply with legal obligations and resolve disputes.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: To securely process your online banking payments.
• Booking Platforms: If you book through third-party platforms (e.g., Airbnb), your information is shared with those platforms as necessary.
• Communication Services: Email and messaging services used to contact you about your booking.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

3.3 No Sale of Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Retention

We retain your personal information for 1 year from the date of your last interaction with us, or as required by law. After this period, your data will be securely deleted or anonymized.

• Booking records and payment information are retained for tax and accounting purposes.
• You may request earlier deletion of your data by contacting us (subject to legal requirements).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage systems
• Encrypted payment processing
• Access controls and authentication
• Regular security assessments

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete personal information.
• Deletion: You have the right to request deletion of your personal information (subject to legal requirements).
• Withdrawal of Consent: You have the right to withdraw your consent for us to process your personal information.
• Data Portability: You have the right to request a copy of your personal information in a structured format.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Children's Privacy

Our services are not directed to individuals under the age of 17. We do not knowingly collect personal information from children under 17. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

10. International Data Transfers

Your information is stored and processed in Malaysia. If you are accessing our services from outside Malaysia, please be aware that your information may be transferred to, stored, and processed in Malaysia, where our servers and service providers are located.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

12. Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

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